When flying home
for the holidays, I always fly to Houston and take the puddle-jumper connection
to Victoria, Texas, 150 miles SW of Houston where my mom lives.
I flew to
Houston on Christmas day and ended up at Houston Intercontinental for the next
26 hours after Continental kept cancelling the 30-minute flights to Victoria
due to lack of passengers (they kept citing “maintenance” problems.)
no rental cars available to make the 150-mile drive.
They cancelled my 3:30 pm
flight on Christmas day after having delayed it every hour for five hours.
Then, they cancelled the last flight out at 9:30 pm. They put us in a hotel
that night and placed me on a flight at 3:30 pm the next day. I found out that
there were very few passengers on that flight, so I had little assurance
that they wouldn't cancel that one too. Finally, I became so frustrated that I
just threw in the towel and asked to be flown back to Chicago, which they
Sleigh Ride was
incessantly playing in the background while I waited for my flight-in-defeat back to Chicago.
So, I never made it home for the holidays. I was 150 miles from home, but couldn't
get there. I spent Christmas day eating bad Mexican food by myself in Terminal
A at George W. Bush Intercontinental. Isn't that THE saddest holiday tale EVER?
I've submitted lots of documentation to Continental, requesting compensation
due to me according to their own cancellation policies. I was provided with a
voucher for $410 after the first flight was cancelled. After the following flight was cancelled and
having to wait an additional 15 hours, I deserve more. Much more!
I’m a very nice
guy, but being a somewhat-obsessive “people-pleaser” has seldom served me well.
So, whenever I need to assert myself, (especially at a board meeting) I always think of this Joan Crawford scene. This is my "go-to" scene. If anything, it provides me with comic
relief and, moreover, reminds me of the mindset in which I need to be.
So, if Continental
Airlines doesn’t accommodate me by honoring their own cancellation policy, I will
go all “Joan Crawford” on them.
Labels: cancellation, Continental Airlines, Joan Crawford, United Airlines, Victoria Regional Airport